"Promptness" and "efficiency" are criteria of the satisfaction of the clients. To get high marks under these criteria, scientific implementation system and implementation methodology and complete and well-working service system are fundamental. DCMS has established institutionalized and systematic service flows and ensure timely response to every question raised by customers with support of CRM.

DCMS always has appropriate resorts for different demands of the customers in different phases of informationization.

DCMS has formed a set of highly effective methodology for Chinese enterprises in its 2-decade practice with more than 13,000 customers. The methodology has been crystalized in forms of thousands of standard templates and tables.

With the basis of Deloitte&Touche Company's FAST TRACK methodology and the rich experience of Legend Group and Digital China in informationization, DCMS has formed a set of methodology suitable for informationization of large-scale Chinese enterprises known as ETHROUGH.

DCMS has accumulated a lot of experience in its past work with 13,000 customers. It has established knowledge repository and case database that can be shared by all the partners so as to provide high-quality service for customers. After 2-decade enriching and completion, now there are tens of thousands of Q&A in its knowledge repository, covering all kinds questions about project implementation and usage of the products.